Convershake Key Features
Real-time AI Agent Assist
Provide agents with instant, sourced answers, suggested responses and troubleshooting steps during live interactions to reduce handle time and improve accuracy.
Unified Knowledge Ingestion
Automatically ingest, index and understand documents (PDFs, Word, internal KBs) so all customer- and product-information is available in one searchable place.
Voice Automation & Upsell Guidance
Detect opportunities and suggest compliant upsell/cross-sell prompts during calls, plus support voice automation workflows to increase revenue and conversion rates.
Security & Compliance Controls
GDPR- and ISO27001-aligned security, encryption at rest and in transit, plus centralized updates to ensure every agent uses the latest, compliant information.
Integrations & Analytics
Connects with leading CCaaS/CRMs (e.g., Genesys, Salesforce) and provides dashboards and insights to track AHT, upsell performance, onboarding progress and agent utilization.