Convershake
AI-powered contact center platform providing real-time knowledge & voice automation for customer service teams
About
Convershake is a cutting-edge AI platform designed to revolutionize contact center operations by delivering real-time knowledge and actionable insights directly to agents during customer interactions. By leveraging advanced natural language processing and machine learning, Convershake provides instant access to relevant information, suggested responses, and troubleshooting guidance, enabling agents to resolve queries faster and more accurately.
Key Features
Real-time AI Agent Assist
Provide agents with instant, sourced answers, suggested responses and troubleshooting steps during live interactions to reduce handle time and improve accuracy.
Unified Knowledge Ingestion
Automatically ingest, index and understand documents (PDFs, Word, internal KBs) so all customer- and product-information is available in one searchable place.
Voice Automation & Upsell Guidance
Detect opportunities and suggest compliant upsell/cross-sell prompts during calls, plus support voice automation workflows to increase revenue and conversion rates.
Security & Compliance Controls
GDPR- and ISO27001-aligned security, encryption at rest and in transit, plus centralized updates to ensure every agent uses the latest, compliant information.
Integrations & Analytics
Connects with leading CCaaS/CRMs (e.g., Genesys, Salesforce) and provides dashboards and insights to track AHT, upsell performance, onboarding progress and agent utilization.
How to Use Convershake
1) Sign up and connect your contact center/CRM (Genesys, Salesforce, etc.) so Convershake can access call context. 2) Upload knowledge sources (policy docs, PDFs, product sheets, scripts) and let the platform ingest and index them. 3) Configure agent workflows, upsell rules and compliance settings; map shortcuts or canned responses if needed. 4) Use during live interactions — agents query the AI interface for instant, sourced answers and suggested replies; review analytics to optimize content and agent coaching.