LiveChat
Customer service platform with AI-powered chatbots and automations.
About
LiveChat is a complete customer service platform that helps businesses connect with their customers through live chat, email, and social media. It includes powerful AI features, such as chatbots that can handle common questions and automation rules that route conversations to the right agent.
Key Features
AI Chatbot Builder
Create and deploy chatbots to automate your customer service without any coding.
Canned Responses with AI
Get AI-powered suggestions for quick and consistent replies to common questions.
Omnichannel Support
Manage conversations from your website, email, Facebook Messenger, and more, all in one place.
How to Use LiveChat
Sign up for a plan, add the LiveChat widget to your website, and start talking to your customers. Use the chatbot builder to create automated responses.
Use Cases
Frequently Asked Questions
Q: Does it have a free trial?
A: Yes, LiveChat offers a free trial so you can test out its features before committing to a paid plan.
Q: How does the AI help my agents?
A: The AI can handle repetitive questions, route chats to the correct department, and provide agents with suggested replies, freeing them up to focus on more complex issues.
Q: Can I see what customers are typing before they send a message?
A: Yes, the 'message sneak-peek' feature allows you to see what a customer is typing in real-time, helping you prepare your answer more quickly.