Kapture CX
AI-powered CX platform transforming customer experiences across various industries with intelligent AI Agents.
About
Kapture CX is an enterprise-grade customer experience (CX) platform that uses AI to help businesses manage their customer interactions. It offers an omnichannel helpdesk, a self-service portal, and intelligent AI agents to automate support and provide a seamless customer journey.
Key Features
Omnichannel Helpdesk
Manage customer queries from email, phone, social media, and chat in a unified inbox.
AI-powered Agents
Deploy AI agents and chatbots to provide 24/7 automated support.
Self-service Portal
Create a knowledge base to empower your customers to find answers on their own.
How to Use Kapture CX
Request a demo and work with their team to implement the Kapture CX platform for your business. Customize the helpdesk and AI agents to fit your specific support workflows.
Use Cases
Frequently Asked Questions
Q: What industries is it best suited for?
A: Kapture CX is designed for a wide range of industries, with specific solutions for e-commerce, banking, travel, and more.
Q: Does it have a mobile app for support agents?
A: Yes, it provides a mobile app for agents to manage customer queries on the go.
Q: What is 'field service management'?
A: This is a feature for businesses with field technicians, helping to manage scheduling, dispatching, and tracking of service appointments.